Tag: Agile


Sep

21

2019
Are you a Story Point Expert?

Are you a Story Point Expert?

A Scale of Expertise for Story Points I’m currently working on a presentation that is ostensibly about the Dunning Kruger (DK) effect (note: I’ve linked to the Wiki, but the meme “stupid people don’t know how stupid they really are”...

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Aug

01

2019
We Are Experiencing Unusual Call Volumes

We Are Experiencing Unusual Call Volumes

This (seemingly standard) IVR message particularly irks me. Queues arise out of mismatches between supply and demand. Sometimes these mismatches are temporary, with the queue acting as a buffer to smooth a variable demand. In other places, however, the mismatches...

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