This is a fictional response to the open letter to the CEO of Yelp, Jeremy Stoppelman, by Talia Jane about the poor working conditions at Yelp’s Eat24 Customer Service division. She was fired hours after she posted her letter. Subsequently, there has...
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The Ethical Firm is a theoretical, utopian construct that I have created to help us challenge the status quo. I intend to use this construct to explore new ways of thinking about employee engagement and leadership. I hope that this will...
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Gallup reported in its October 2013 State of the Global Workplace that “Only 13% of employees worldwide are engaged at work.” They conclude that 63% are actively disengaged. Digging deeper Tracy Maylett and Paul Warner in their 2014 bookMAGIC: Five Keys to...
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Recently I was working with a group who are responsible for the installation of software and hardware, which they then train end-users to use. This work was being scheduled by a project manager. Unfortunately, there were many dependencies and uncertainties in the installation, which...
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The Drama Triangle You may have heard of the Drama Triangle (Stephen Karpman, 1968 ‘Fairy Tales and Script Drama Analysis’). The Drama Triangle is a social model used in Transactional Analysis (a branch of psychology). It describes a common ‘game’ that we all sometimes...
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I was introducing myself to a new client the other day, and had been given the great privilege of having unfettered access to their entire employee base of about 50. Developers, Sales, Operations, Marketing, Product and Customer Support were all...
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Governance Principles Planning is everything, the plan is nothing – plans are not commitments, they are useful tools Primary purpose of Governance is transparency – alignment will follow Secondary purpose of Governance is auditability – accountability will follow In calculating...
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Scope -Bound Agile This is perhaps the easiest forms of Agile for a new organization to sell to their Product Managers. In this you merely ask your product managers to rank their features and the stories within those features by...
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…Agile is not as good as they say…its WAY better…. Imagine never missing an Annual budget target ever again? Never having to report a late project ever again? So here’s a question….Why don’t some senior Executives realize that Agile is what...
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I was reminded today that us humans tend to want to immediately interpret everything. Is a high capacity utilization desirable or not, what is the correct number? As Agilists we need measurements in order to control and improve all our...
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